FAQ

If the product is in stock and your order appears in the system by 1:00 PM, we will ship it the same day. Each item includes information about its availability (e.g., "in stock", "sold out").

We will do everything to accommodate you. Please specify your special requests in the order notes or call us.

If your order has been shipped for more than 2 business days, the most likely scenario is that the carrier was unable to reach you at the delivery address and could not contact you. In the email, we send you tracking codes to check the status of your shipment. If you have any doubts or questions, please contact us at info@svetnapojov.sk.

After placing your order, you will receive a confirmation email regarding your order receipt. The confirmation email may be sorted into the promotions, spam or trash folders in your inbox, so we recommend checking these folders as well.

It is possible, call us at (0901 720 720) so we can reserve the requested quantity for you in stock.

If you order with the option for in-store pickup, we strive to prepare your order for pickup as quickly as possible. Products in stock are from the central warehouse in Trstená. The products you ordered will be ready within 24 to a maximum of 72 hours. Prepared orders for pickup must be collected within 5 business days from the notification sent via email or SMS.

You can pay for your order using any of the methods listed below. All payment methods are free of charge!

Online Card Payment:
Payment with MasterCard®, Maestro®, VISA, VISA Electron cards. After selecting the card payment method in the shopping cart, you will be redirected to the secure payment gateway GoPay. The payment will be processed immediately, and we can ship the goods to your chosen address.

Online Bank Transfer:
Internet banking through your bank allows for immediate payment transfer and instant order dispatch. We support the following banks: Tatra Banka, VÚB, Poštová Banka, Unicredit Banka, Slovenská sporiteľňa.

Bank Transfer:
Your order will be processed after the amount is credited to our account. Please use your order number as the variable symbol. This number, along with the necessary transfer details, will be sent to your email as soon as you submit your order. Please note that transfers from banks other than VÚB, a.s. may take up to 2 business days.

IBAN: SK72 0200 0000 0034 8639 8453
BIC/SWIFT: SUBASKBX

Google Pay:
Payment via electronic wallet. To use the service, you need to register your payment card at: https://pay.google.com/

Apple Pay:
Payment via electronic wallet. To use the service, you need to access the site through an Apple device where your payment card is activated. Setup instructions: https://support.apple.com/sk-sk/HT204506

Cash or Card Payment on Pickup:
When picking up your order at our store, you can pay in cash or with MasterCard®, Maestro®, VISA, VISA Electron cards.

Cash on Delivery:
Payment in cash or with MasterCard®, Maestro®, VISA, VISA Electron cards to the courier upon receipt of the order.

Free shipping on orders over €69! To learn more about shipping methods and delivery of your order, simply click here.

Feel free to contact us at info@svetnapojov.sk. Just send us your order number and photos of the damaged goods to file a complaint. We will immediately send a replacement or refund your money. You can find more information about the complaint procedure by clicking here.

No, alcohol under no circumstances. According to Act No. 219/1966 § 2, it is prohibited to sell or serve alcoholic beverages or otherwise allow their consumption to persons under 18 years of age.

It's up to you how many pieces of products you buy from us. Whether it's just one bottle or 7 full cartons.

Of course, we also ship to the Czech Republic. You can place your order on our website www.svetnapoju.cz.

Yes, you can, we have permission to distribute alcohol. You can find more information in the article wholesale sales.

Select the navigation "Products" category and the item you want to buy, choose the quantity and "Add to cart." After adding, go to the shopping cart where you can review your order and make any adjustments. If you want to continue shopping, go to "Continue shopping." If you have decided to purchase the selected item, proceed to "Select payment and shipping." Choose your preferred shipping and payment method and go to "Your details." Select whether you want to shop as a private individual or a company and fill in the required information. Proceed to "Order summary" and check your order. To confirm the order, go to "Order confirmation with payment obligation."

Aperitif: A drink served before a meal to stimulate the appetite, usually dry or bitter (e.g., vermouth).
Agave: A plant native to Mexico, from which spirits like tequila and mezcal are made.
Agricole rum: A style of rum made directly from fresh sugarcane juice, typical of French Caribbean islands like Martinique and Guadeloupe, with a strong cane flavor.
Armagnac: A French grape distillate, similar to cognac, but distilled once.
Bourbon: An American whiskey made primarily from corn and aged in new oak barrels.
Botanical gin:  Gin that is distilled with various plant ingredients (botanicals), such as herbs, spices, and flowers, which give it specific flavor profiles.
Bitters:  Concentrated alcoholic extracts from herbs, roots, and spices used to flavor cocktails and dishes.
Blended whisky:  Whisky that is a blend of several types of whisky, including malt and grain whiskies, aimed at achieving a balanced flavor.
Brandy: A distillate made from wine, often aged in barrels, with a smooth flavor.
Brut: A designation for very dry sparkling wine, most commonly champagne, with low sugar content.
Cachaça: A Brazilian distillate made from fermented sugarcane juice, similar to rum, and plays a key role in the caipirinha cocktail.
Cognac: A well-known French type of brandy, produced in the Cognac region.

Demerara sugar: made from sugar cane and consists of large grains that provide a nice, crunchy texture. It originates from Guyana from the former colony of Demerara, which is also where it gets its name, in South America. However, most of the demerara sugar available today comes from the island of Mauritius in Africa.
Digestif: A drink served after a meal to aid digestion, often sweeter and stronger than an aperitif (e.g., brandy or liqueurs).
DOC (Denominazione di Origine Controllata): Italian designation of origin for wines that meet certain quality standards and are produced in designated areas.
DOCG (Denominazione di Origine Controllata e Garantita): The highest Italian category for wines with controlled and guaranteed origin, which includes stricter rules and quality control than DOC.
Dry: A designation for dry wine or beverage that has very low residual sugar content, making it not sweet.
Extra Dry: Paradoxically, this is a slightly sweeter sparkling wine than "brut," with a bit higher residual sugar content, although still relatively dry.
Gin: A spirit with a dominant flavor of juniper and various herbs, often mixed in cocktails.
Frangelico: A hazelnut liqueur from Italy, sweet and rich.
Frizzante: A lightly sparkling wine with lower bubble content compared to fully sparkling wines like champagne.

Grappa: Italian distillate made from grape pomace (the remnants of pressed grapes).
Highland: One of the largest and most diverse Scotch whisky regions, known for producing whisky with a range of flavor profiles, from light and delicate to rich and smoky.
Pear Brandy: Fruit distillate made from pears, known for its fruity and aromatic flavor.

Irish Whiskey: Smooth Irish whiskey, usually triple distilled and milder than Scotch whiskey.
IGT (Indicazione Geografica Tipica): Designation for Italian wines that meet quality standards but have greater freedom in grape varieties and production methods than DOC or DOCG wines.
Islay: Scottish island known for its bold and often smoky whiskies with a distinct flavor of peat and sea salt, sourced from local distilleries.
Kahlúa: Coffee liqueur from Mexico, popular in cocktails like White Russian.

Limoncello: Italian lemon liqueur, sweet and strong, popular as a digestif.
Liqueur: Alcoholic drink sweetened with sugar and flavored with herbs, fruits, or cream.
London dry gin: A type of gin made by distilling neutral spirit with botanicals, primarily juniper, and contains no added sweeteners or flavors after distillation.
Mezcal: Mexican spirit made from agave, often with a pronounced smoky flavor.

Ouzo: Greek liqueur with anise flavor, often served with water that clouds it.
Overproof rum: Rum with an alcohol content higher than 50% (100 proof), often used in cocktails or as a base for flambéing.
Port wine: Sweet fortified wine from Portugal, often served as a dessert wine.
Prosecco: Italian sparkling wine, lighter and fresher than champagne.

Rum: Distillate from sugar cane or molasses, commonly used in cocktails, usually available in white, gold, or dark versions.
Pinot Gris: A variety of white wine known for its full flavor and aroma, often with fruity and floral notes.
Pinot Noir: A variety of red wine characterized by a delicate tannin structure and fruity flavors, often with notes of cherries and berries.
Must: A mixture of crushed grape berries used in fermentation to produce wine or spirits.
Riesling: A variety of white wine known for its acidity and minerality, with aromas of flowers, citrus, and apple.
Sparkling wine: A sparkling wine, often made using traditional methods, produced in various regions, including Germany and Austria.
Solera system: A method of blending and aging spirits, especially sherry, where young wine is mixed with older, ensuring consistency of flavor.
Speyside: A region in Scotland known for its malt whiskies, characterized by smoother and fruitier flavors.
Sherry: Spanish fortified wine, often sweeter, ideal for sipping after meals.
Sambuca: Italian liqueur flavored with anise, usually served with coffee beans.
Single malt whisky: Spirit made from malted barley at a single distillery, with fermentation and distillation occurring in traditional copper stills.
Single pot still: A type of Irish whiskey made from a mix of malted barley and unmalted barley, distilled in a single copper pot, giving it a unique texture and complexity.
Spumante: Italian sparkling wine made using various methods, including the Charmat method, and can be produced from different grape varieties.

Tequila: Mexican spirit made from blue agave, categorized by aging time (Blanco, Reposado, Añejo).
Terroir: A concept that refers to the specific geographical, climatic, and soil conditions that influence the character and flavor of wine or other agricultural products.
Triple Sec: Orange liqueur used in cocktails, most commonly in Margarita or Cosmopolitan.

Vodka: A pure distillate with no distinct flavor, primarily made from potatoes or grains, a popular base for cocktails.
Veltlínské zelené: A variety of white wine known for its refreshing acidity, minerality, and aromas of green apple, citrus, and spices, particularly popular in Central Europe.
Vermouth: Fortified wine flavored with herbs, used as an aperitif or in cocktails (e.g., Martini).
Žufánek: A well-known brand of quality absinthe and spirits from the Czech Republic.
Valdobbiadene: An Italian wine town in the Veneto region, famous for its high-quality sparkling Prosecco wines made from Glera grapes grown in hilly areas.